Frequently Asked Questions

Yes — we deliver across Bangladesh. Inside Dhaka city, in-stock items typically arrive within 24–48 hours. Outside Dhaka, delivery takes 5–7 working days depending on your district. Full details are on our Delivery Policy page.

Once your order is confirmed, you can check its live status anytime from our Track Order page using your order number and phone number.

Yes. Air conditioners and select refrigerators and washing machines include free standard installation inside Dhaka city by the brand's authorised technician. Installation outside Dhaka can be arranged for a nominal fee.

Delivery is free inside Dhaka city for orders above a minimum value; a standard delivery fee applies below that threshold and for deliveries outside Dhaka. The exact fee is calculated automatically at checkout based on your address.

All online orders are placed on a Cash-on-Delivery (COD) basis — you pay in cash when your order arrives, after inspecting the product. No card or banking details are ever collected on our website.

Yes — EMI tenures of 3 up to 36 months are available on eligible products (look for the EMI badge on the product page) through participating partner banks and credit card issuers. See our EMI & Payment Policy for full terms.

Yes, EMI is processed through your partner bank's credit card, since Trizone Bangladesh doesn't hold the financing directly. Our sales team will confirm eligible banks and exact terms when you place an EMI order.

Yes — every product is sourced through official, authorised distribution channels, never grey-market imports, so you always receive full manufacturer warranty coverage.

Warranty duration varies by product and brand — typically 1 year on small appliances, up to 12–20 years compressor warranty on select refrigerators and air conditioners. The exact period for each item is listed on its product page and in our Warranty Policy.

Products can be returned within 7 days of delivery if unused, in original packaging, with all accessories and the original invoice intact. See our Return Policy for full eligibility.

Once a returned product passes quality inspection, we offer either a like-for-like replacement or a full cash refund via bKash/Nagad or bank transfer, processed within 5–7 working days. Details are in our Refund Policy.

Call or WhatsApp our hotline, email us, or visit our Contact Us page for full details and a message form. We're available Saturday–Thursday 9:00 AM–9:00 PM and Friday 3:00 PM–9:00 PM.

Contact our support hotline immediately with your order number and photos of the item. Wrong, damaged or defective deliveries are covered under our Return Policy and are resolved with priority.