Warranty Policy

Warranty Policy

Every product listed on trizonebangladesh.com is sourced through official, authorised distribution channels — never grey-market imports — so you always receive full manufacturer warranty coverage.

Coverage

Warranty duration varies by product and brand (typically 1 year on small appliances, up to 12–20 years compressor warranty on select refrigerators and air conditioners). The exact warranty period for each product is listed on its product page.

What's Covered

• Manufacturing defects in materials or workmanship under normal household use.
• Compressor and motor faults on refrigerators, ACs, freezers and washing machines (as per brand terms).

What's Not Covered

• Physical damage, liquid damage, or damage from power surges and unstable voltage.
• Repairs attempted by unauthorised technicians.
• Normal wear items such as remote batteries, filters and bulbs.

Claiming Warranty Service

Keep your original invoice and warranty card safe. To raise a claim, call our support hotline with your order number and product serial — our team will connect you with the brand's authorised service centre or arrange a technician visit.